Frequently Asked Questions

There is so much to learn in the tech world! Let us ease the burden for you.

What do I do if I get hacked? How long does an iPhone repair take? Where are you located? -These are all great questions, and we’ve got the answers! Press this button to navigate to our Frequently Asked Questions.

Don’t know what CPU, GPU, RAM, SSD, HDD, and all those other acronyms mean? Heard a computer term, but don’t know what it means? We’ve got you covered. Press this button to navigate to our tech glossary.

Frequently Asked Questions

Q: What do I do if I get hacked?

A: Immediately power off your computer or laptop and remove the power cord. Doing this prevents further exploitation from the hackers, or damage from the malicious software. Bring the device to us and we can clear out the malicious software and sever the connection that the hacker may have to your computer.

Q: How long does an iPhone repair take?

A: Most iPhone repairs will only take 2 hours or less, however, it depends on the model of iPhone and which repair. Newer iPhones tend to take longer because they have more parts, but not always. An iPhone repair should never take longer than a day to repair. If you need your iPhone fixed, please call ahead to ensure that we have a replacement part in stock. If we have what you need, you can come in any time and we’ll get to work. Otherwise, you can put down a deposit, either in person or over email, and we will order the part for you. When the part arrives (Typically in around a week) we will call you to let you know.

Q: Where are you located?

A: We are located at 436 Main St, Longmont, CO 80501.

Q: I don't see the service I want, do you offer it?

A: Give us a call at (303) 848-3738 , or contact us here, and we can help you out!

Q: I want a custom PC but am not sure where to start?

A: We offer custom PC builds that suit many different needs.  Give us a call or swing by our store and we will help you figure out what fits your wants and needs.

Q: Do you purchase used devices?

A:We are potentially interested in buying recent devices in excellent condition, grade A – meaning there are very few visible signs of use. We are not interested in buying old or non functional devices. If you have a device you would like to make an offer for, please make an appointment and we will sit down and discuss prices with you. If you simply want the devices out of the house, feel free to bring them in where we can recycle them for a small fee (size dependant)

Q: I am having a software issue, can you help me?

A: We are certified in Apple technology such as iOS and macOS, along with specializing in Windows 10 and 11. Our technicians can answer and solve just about any issue you have.

Q: Do you repair laptop screens?

A: We repair MacBook and all various windows laptop screens. Because if the variety of screen types, and the low frequency of repairs, we usually do not have the part in inventory, so we will back order the part. Until it arrives, you can use your laptop like normal.

Q: My touchscreen laptop is clicking without me touching it! What do I do?

A: There are usually three causes for such a thing. It can be due to drivers, a damaged screen, or a cable that needs to be re-seated. If you need to use your computer while you are waiting for a new screen, or you’re not sure if you want to go forward with a repair, we can disable the touchscreen, preventing it from having “ghost clicks.”

Q: Do you offer any warrenty and/or return policy?

A: Both! Device purchases come with a limited 90-day warranty that does not cover accidental damage. Purchased items may be returned for a full or partial refund, depending on the device. For computers and other device returns, a 10% restocking fee may be applicable. This is to cover the labor involved to re-introduce a device to our inventory after it had been taken and used by a customer, including reassessment of the device and it’s functionality and cosmetic status, the reinstallation of the operating system, and a thorough cleaning.

Q: My touchscreen laptop is clicking without me touching it! What do I do?

A: There are usually three causes for such a thing. It can be due to drivers, a damaged screen, or a cable that needs to be re-seated. If you need to use your computer while you are waiting for a new screen, or you’re not sure if you want to go forward with a repair, we can disable the touchscreen, preventing it from having “ghost clicks.”

Q: What is the best way to make my device faster?

A: If you’re running a HDD on a computer/laptop, or spinning type hard drive, upgrading to a Solid State Drive will significantly improve how fast the computer reads data. For mobile devices, this would not apply – reinstalling the iOS or Android iOS, closing open apps, restarting the device – all may help improve speed/performance.

Tech Glossary

RAM

Random-Access Memory. RAM, or simply “memory,” is separate from system storage. RAM temporarily stores files and other information your device may need to use. An easy way to think of RAM vs Storage is like your fridge and your pantry. A pantry is used for long term storage of food. Once you open a food item, you will be using it for the next few days. Opened items may need to be kept in the fridge for future quick use. Items in the fridge are perishable and often do not stay long. On the other hand, when your computer is going to be using a file, it brings it to the “fridge,” which is your RAM. When your computer is finished using a file, it removes it from RAM. If changes were made, it must be saved to the storage, which is what happens when saving something like a text document.

Storage

Storage is where all of your files are stored long term. Storage is non-volatile, meaning it can hold its data when there is no power to the device. There are many different ways to solution storage in a device, especially desktops. Between multiple drives, partitions, and formats, there are many ways one can go about storing and organizing their data. The biggest decision one will have to make when deciding upon storage, is whether to use an SSD, or HDD. a Solid State Drive, or SSD, has no moving parts to it. It is all flash storage, meaning it is leaps and bounds faster than any Hard Disk Drive, or HDD. An HDD consists of moving platters, much like CDs. HDDs are very slow, but cheap and easy to make in large storage sizes.

CPU/Processor

The Central Processing Unit, or “processor” is brains of your device. The processor coordinates all functions of a device to bring the desired user experience. Processors vary in size, socket, speed, manufacturer, power usage, number of cores, number of threads, and many other characteristics. If a processor fails, a device will seem to be completely ruined. Few things will function properly, and there will be no image displayed on-screen. The number of cores and threads is arguably the most important specification along with core speed. “Cores” refers to the number of physical processors inside the CPU. The more cores, the more operations a device can handle at once. “Threads” will often be equal or double to the amount of cores. Threads are like lanes on  a road. There is a receiving and a sending lane, meaning operations can transfer twice as fast than with just one lane. However, the actual performance of a CPU with double the threads than cores is not quite double than one without.

GPU

The Graphics Processing Unit, or often “graphics card,” is what generates the image a user sees on their screen. Every device has a GPU, whether dedicated or integrated. Integrated GPUs are a part of the CPU, which are almost always slower than a dedicated GPU, meaning it is a separate chip/card. More powerful GPUs are required for modern gaming titles, 3D and 2D rendering in graphic design, 4K and higher resolution videos, and rendering within programs like the Autodesk suite. A dedicated graphics card, or chip when one is operating a laptop, handles all of the visuals separately from the CPU, which brings an overall boost to computer performance.

PSU/Power Supply

Power Supply Units, or just simply power supplies, are most relevant to desktops, as they do not have batteries, which take place of a power supply. PSUs take electricity supplied by an outlet and turn it into constant, direct voltages that a device can use. Power supplies vary in quality, wattage, and efficiency among other characteristics. A bad power supply can lead to many problems in a device, including causing damage to other components. It is important to find the proper PSU for your device, as failure to do so can lead to PSU failures and even component damage.

Motherboard/Logic Board

The motherboard, or logic board when often regarding Macintosh computers, is what physically connects all of the components together. A motherboard will have several chips soldered onto the board itself to help components communicate with each other more efficiently. Among these chips is the system BIOS, which allows for more advanced control over a device. Understanding how a motherboard operates is vital to fine tuning a system or troubleshooting various issues. If a motherboard fails, it can cause the entire system to not boot, depending on where the failure is.

BIOS

Basic Input and Output System, or BIOS, can be booted from and is specific to each motherboard. If this vital chip fails, and there is no backup BIOS, the system will not boot, and the motherboard will be unusable. BIOS is what controls which drive to boot from, CPU clock speed, fan speeds, memory clock speeds, voltage control, and much more.

OS

The Operating System, or OS is what your device uses to create the user experience. The most common operating systems are MacOS, Linux, Windows, iOS, and Android. The OS is purely software. Each OS is unique and brings a different user experience. Many issues with a device will manifest itself within the OS, meaning there is no physical damage to the device. Small software errors can manifest themselves into much larger issues, even causing complete failure to the OS.